As an event creator, you’ll try to avoid refunds as much as possible. But sometimes, unforeseen circumstances arise that mean you need to give people their money back. Our COVID-19 refund policy takes the hassle out of the process, easing the stress of refunds for both you and your attendees. Here’s everything you need to know about Eventbrite’s many refund options, including tips on how to set a fair policy and apps that’ll improve your bottom line.
Setting a refund policy builds trust with attendees and helps to avoid any confusion between you and event-goers. Whether it’s no refunds at all or a highly flexible 24-hour option, you can select the policy that best fits your event:
Your Eventbrite refund policy doesn’t have to be set in stone, even if your event page is already live. It’s possible to change to a more flexible option – for example, switching from no refunds to a 30-day policy – at any time. You can also swap to a more restrictive refund policy. But if your event has already been published, you’ll need to unpublish it, refund any orders, and change the policy before re-publishing.
As well as a wide variety of policies, we also offer numerous ways to refund ticket costs to suit you and your attendees:
Dealing with multiple refunds can be time-consuming. If you want to avoid the bother, opt into automatic refunds. Any request that involves a single ticket and a refund to the original payment method will be processed automatically, speeding up response times and vastly improving the experience for ticket-holders. We even have a time-saving solution for refunds that require your input: processing them in bulk. This is particularly ideal if your event ends up being postponed or cancelled.
Deciding to postpone or cancel an event is never easy, but Eventbrite’s refund policy is constantly evolving to support both your business and your ticket-buyers. Decide how you want to go about things and we’ll do the rest.
